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Coordinates, in collaboration with the Director of Professional Development, the design and implementation of standard operating procedures for approval, planning, scheduling, delivery, attendance, evaluation, and documentation of instructor-led events (ILTs) and other live professional development events.
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Identifies gaps and inefficiencies in program processes and makes recommendations for continuous improvement.
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Assists with the collection, organization, and maintenance of Independent Contract Trainer applications and documentation.
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Facilitates the creation of and access to necessary resources for trainers, such as the creation of their learning management account and access to appropriate materials.
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Evaluates and researches Learning Management System features, updates, and add-ins for live training program improvement.
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Assists with the verification and approval of PD Portal end-user accounts.
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Assists with quarterly audits of active users in the PD Portal.
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Maintains communication with external stakeholders such as PD Coordinators throughout the state.
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Creates ILT event courses in the Learning Management System.
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Creates all video conference links for ILT events hosted online.
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Ensures the accuracy of scheduled ILTs.
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Hosts or cohosts live webinar events as needed.
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Responds to PD Portal inquiries for assistance with ILTs via email and telephone.
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Serves as the point of contact on PD event logistics for training instructors and TCALL staff working offsite.
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Provide training on live event protocols, when requested, to staff, customers, or other stakeholders.
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Provides logistical and administrative support to TCALL leadership as requested.
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Provides additional end-user support as requested.
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Provides additional support for brick-and-mortar meetings, online meetings, and conferences.
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Tracks all live event details for reporting.
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Troubleshoots attendance issues and maintains detailed documentation.
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Processes attendance to live events for professional development credit and other reporting.
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Troubleshoots other data inefficiencies and takes the lead on identifying solutions.
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Prepares data for quarterly, annual, and ad hoc reports on live training events.
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Participates in PD Portal team meetings.
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Contributes to strategic planning for continuous improvement.
