Yolanda (Yoli) Oliver Program Coordinator I
(Training Coordinator) Phone: 979-847-7315
B.S. in Hotel Administration (Mt. Ida College, Newton, MA)
American Language Academy at Babson College (Wellesley, MA - attended 9 months)
Continental Airlines Training Course Completions including Complaint Resolution, Baggage Service, Gate Management, Ticketing, and Airport Sales Agent
TCALL Program Coordinator I (Training Coordinator) since May 2018
TCALL Administrative Associate September 2017 - May 2018
English-Spanish Translations for Real Estate Documentation, Bastrop, 3 years
Tour Manager, Field Guides Incorporated, Austin, 2 years
Customer Service, AAPS Paramedical Service, El Paso, 1 year
Airport Sales Agent, later added Ticketing Office duties, Continental Airlines, Chihuahua and Cancun, Mexico, 4 years
General Manager, Cabañas Victoria, Cd. Guerrero, Chihuahua, Mexico, 2 years
Americana Internacional de Turismo C.A. Prados del Este, Caracas, Venezuela, 1 year
Current Duties/Roles with TCALL
Coordinates and documents the approval, planning, scheduling, delivery, and routine evaluation processes of TRAIN PD instructor-led Professional Development (PD) events for adult education and literacy statewide.
Assists PD team in the design and implementation of processes for approval, planning, scheduling, delivery, attendance, evaluation, and documentation of online PD events in the Texas AEL PD Portal.
Develops and oversees documentation for management of TRAIN PD events; assists in the maintenance of program records and databases.
Evaluates and researches LMS components for program improvement.
Responds to inquiries regarding TRAIN PD offerings.
Serves as point of contact on PD event logistics for TRAIN PD Specialists working offsite.
Provides logistical and administrative support to TRAIN PD Directors.
Compiles and analyzes program statistics through custom reports quarterly reporting.