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TCALL Personnel - Yolanda (Yoli) Oliver

Yoli Oliver

Yolanda (Yoli) Oliver  
Program Coordinator III
(Training Coordinator)
Phone: 979-847-7315 
Email:  yoliver@tamu.edu

Qualifications

  • B.S. in Hotel Administration (Mt. Ida College, Newton, MA)

  • American Language Academy at Babson College (Wellesley, MA - attended 9 months)

  • Continental Airlines Training Course Completions including Complaint Resolution, Baggage Service, Gate Management, Ticketing, and Airport Sales Agent

Experience

  • Program Coordinator III (March 2026 - present)

  • TCALL Program Coordinator I (Training Coordinator) (May 2018 - February 2026)

  • TCALL Administrative Associate (September 2017 - May 2018)

  • English-Spanish Translations for Real Estate Documentation, Bastrop, 3 years

  • Tour Manager, Field Guides Incorporated, Austin, 2 years

  • Customer Service, AAPS Paramedical Service, El Paso, 1 year

  • Airport Sales Agent, later added Ticketing Office duties, Continental Airlines, Chihuahua and Cancun, Mexico, 4 years

  • General Manager, Cabañas Victoria, Cd. Guerrero, Chihuahua, Mexico, 2 years

  • Americana Internacional de Turismo C.A. Prados del Este, Caracas, Venezuela, 1 year

Current Duties/Roles with TCALL

  • Coordinates, in collaboration with the Director of Professional Development, the design and implementation of standard operating procedures for approval, planning, scheduling, delivery, attendance, evaluation, and documentation of instructor-led events (ILTs) and other live professional development events.

  • Identifies gaps and inefficiencies in program processes and makes recommendations for continuous improvement.

  • Assists with the collection, organization, and maintenance of Independent Contract Trainer applications and documentation.

  • Facilitates the creation of and access to necessary resources for trainers, such as the creation of their learning management account and access to appropriate materials.

  • Evaluates and researches Learning Management System features, updates, and add-ins for live training program improvement.

  • Assists with the verification and approval of PD Portal end-user accounts.

  • Assists with quarterly audits of active users in the PD Portal.

  • Maintains communication with external stakeholders such as PD Coordinators throughout the state.

  • Creates ILT event courses in the Learning Management System.

  • Creates all video conference links for ILT events hosted online.

  • Ensures the accuracy of scheduled ILTs.

  • Hosts or cohosts live webinar events as needed.

  • Responds to PD Portal inquiries for assistance with ILTs via email and telephone.

  • Serves as the point of contact on PD event logistics for training instructors and TCALL staff working offsite.

  • Provide training on live event protocols, when requested, to staff, customers, or other stakeholders.

  • Provides logistical and administrative support to TCALL leadership as requested.

  • Provides additional end-user support as requested.

  • Provides additional support for brick-and-mortar meetings, online meetings, and conferences.

  • Tracks all live event details for reporting.

  • Troubleshoots attendance issues and maintains detailed documentation.

  • Processes attendance to live events for professional development credit and other reporting.

  • Troubleshoots other data inefficiencies and takes the lead on identifying solutions.

  • Prepares data for quarterly, annual, and ad hoc reports on live training events.

  • Participates in PD Portal team meetings.

  • Contributes to strategic planning for continuous improvement.