Yolanda (Yoli) Oliver
Program Coordinator I
(Training Coordinator)
Phone: 979-847-7315
Email: yoliver@tamu.edu |
Qualifications
-
B.S. in Hotel Administration (Mt. Ida College, Newton, MA)
-
American Language Academy at Babson College (Wellesley, MA - attended 9 months)
-
Continental Airlines Training Course Completions including Complaint Resolution, Baggage Service, Gate Management, Ticketing, and Airport Sales Agent
Experience
-
TCALL Program Coordinator I (Training Coordinator) since May 2018
-
TCALL Administrative Associate September 2017 - May 2018
-
English-Spanish Translations for Real Estate Documentation, Bastrop, 3 years
-
Tour Manager, Field Guides Incorporated, Austin, 2 years
-
Customer Service, AAPS Paramedical Service, El Paso, 1 year
-
Airport Sales Agent, later added Ticketing Office duties, Continental Airlines, Chihuahua and Cancun, Mexico, 4 years
-
General Manager, Cabañas Victoria, Cd. Guerrero, Chihuahua, Mexico, 2 years
-
Americana Internacional de Turismo C.A. Prados del Este, Caracas, Venezuela, 1 year
Current Duties/Roles with TCALL
-
Coordinates and documents the approval, planning, scheduling, delivery, and routine evaluation processes of TRAIN PD instructor-led Professional Development (PD) events for adult education and literacy statewide.
-
Assists PD team in the design and implementation of processes for approval, planning, scheduling, delivery, attendance, evaluation, and documentation of online PD events in the Texas AEL PD Portal.
-
Develops and oversees documentation for management of TRAIN PD events; assists in the maintenance of program records and databases.
-
Evaluates and researches LMS components for program improvement.
-
Responds to inquiries regarding TRAIN PD offerings.
-
Serves as point of contact on PD event logistics for TRAIN PD Specialists working offsite.
-
Provides logistical and administrative support to TRAIN PD Directors.
-
Compiles and analyzes program statistics through custom reports quarterly reporting.
|
