Rina Renteria,
Assistant Manager of DEPDC Call Center
Phone: 979-845-9678
Email: rina@tamu.edu

Qualifications

• B.S. Sociology, minoring in Communications (Texas A&M International University)
  

Experience

• Assistant Manager of DEPDC Call Center, TCALL – since 2023
• Learning Support Specialist I, TCALL
• Academic and Career Advisor, Laredo College

Current Duties/Roles with TCALL

• The Assistant Manager and performs managerial work for the daily operations and activities of the TX Distance Education Call Center
• Coordinates and manages the implementation of the Call Center, training, and supervision of Call Center staff.
• Acts as a liaison between the Call Center and Approved DL Curriculum providers
• Assists in improving quality assurance of the services provided to clients
• Updates and monitors relevant trainings for call center staff
• Plans events promoting the Call Center
• Creation and adaptation of data tracking reports
• Assists Manager in making training documents and other items accessible
• Monitors compliance with standard operating procedures
• Verifies, processes, and reviews forms, reports, tables, and other documents