Rina Renteria,
Assistant Manager of DEPDC Call Center
Phone: 979-845-9678
Email: rina@tamu.edu |
Qualifications
Experience
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Assistant Manager of DEPDC Call Center, TCALL – since 2023
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Learning Support Specialist I, TCALL
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Academic and Career Advisor, Laredo College
Current Duties/Roles with TCALL
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The Assistant Manager and performs managerial work for the daily operations and activities of the TX Distance Education Call Center
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Coordinates and manages the implementation of the Call Center, training, and supervision of Call Center staff.
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Acts as a liaison between the Call Center and Approved DL Curriculum providers
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Assists in improving quality assurance of the services provided to clients
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Updates and monitors relevant trainings for call center staff
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Plans events promoting the Call Center
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Creation and adaptation of data tracking reports
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Assists Manager in making training documents and other items accessible
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Monitors compliance with standard operating procedures
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Verifies, processes, and reviews forms, reports, tables, and other documents
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