Rina Alcala,
PD Portal Manager
Phone: 979-845-9678
Email: rina@tamu.edu |
Qualifications
Experience
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PD Portal Manager; TCALL – 2026 to present
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Assistant Manager of DEPDC Call Center, TCALL – 2023 - 2026
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Learning Support Specialist I, TCALL
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Academic and Career Advisor, Laredo College
Current Duties/Roles with TCALL
PROFESSIONAL DEVELOPMENT PORTAL ADMINISTRATION
- Oversees the daily administration, maintenance, and strategic development of the TCALL Professional Development Portal.
- Manages user access, organizational structures, and system operations to support adult education providers statewide.
- Leads portal enhancements, system maintenance, and implementation of new LMS features and functionality.
- Provides technical support and serves as the primary liaison between TCALL and PD Portal users.
- Develops and delivers training, presentations, and workshops related to the learning management system.
- Participates in leadership and project meetings to support organizational goals and initiatives.
- Develops and maintains standard operating procedures, documentation, and user resources for the PD Portal.
- Communicates system updates, best practices, and technology resources to staff and stakeholders.
ACCESSIBILITY AND COMPLIANCE
- Ensures compliance with ADA, Section 508, and WCAG 2.1 accessibility standards within the Professional Development Portal.
- Reviews courses and instructional materials to support accessible and inclusive learning experiences.
- Coordinates accessibility accommodations and supports continuous improvement efforts related to digital accessibility.
INSTRUCTIONAL DESIGN SUPPORT
- Coordinates the publication and maintenance of online courses and professional development resources.
- Collaborates with cross-functional teams to develop and deliver asynchronous learning content.
- Provides instructional design support and assists with course development and content improvement initiatives.
TEAM LEADERSHIP AND PROJECT MANAGEMENT
- Supervises assigned PD Portal staff and coordinates team workflows and project activities.
- Oversees post-production activities for recorded webinars and online learning materials.
- Leads special projects and strategic initiatives to enhance professional development services.
ZOOM ADMINISTRATION AND VIRTUAL LEARNING SUPPORT
- Manages TCALL's Zoom environment, including account administration, security settings, and system updates.
- Provides technical assistance and training related to virtual meeting technologies.
- Coordinates Zoom integrations and supports virtual events and conference activities.
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