Katie Gillespie,
Learning Management System Coordinator
Phone: 979-847-7316
E-mail: katieeg2000@tamu.edu |
Qualifications
Experience
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Learning Management System Coordinator: Texas A&M University, College Station, TX (March 2026- present)
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Learning Support Specialist: Texas A&M University, College Station, TX (November 2024 - February 2026)
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Program Aide: Texas A&M University, College Station, TX (April 2024 - December 2024)
Current Duties/Roles with TCALL
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Manages support and processes in the use of the adopted Learning Management System (LMS).
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Coordinates special projects and initiatives related to the LMS.
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Develops and performs assessment of effective third party educational technology integrations in the LMS.
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Manages LMS support personnel in providing effective technical support in the use of the LMS and third party applications.
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Liaises with LMS vendors to pursue functional improvement and technical issues with the system. Liaises with third party vendors to optimize LMS integrations and resolve issues in a timely manner.
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Collects and analyzes customer feedback and follows-up where appropriate to ensure end user satisfaction with the LMS and third party applications. Communicates LMS issues and updates to end users.
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Attends to escalated LMS and third party application technical issues. Utilizes prior knowledge gained from incidents to process documentation, and shares/communicates with the Helpdesk and faculty as appropriate.
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Performs proactive ongoing evaluations of LMS and related processes to identify areas in need of improvement.
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Assists/leads special projects related to the LMS or third party integrated educational technology (i.e., content repository, University portal, etc.).
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