TCALL Personnel - Miriam Zavala

Miriam Zavala

Miriam Zavala,
Administrative Associate IV

Phone: 979-847-7316


  • English/Spanish Language Interpreter Training Certificate, Region 6 Education Service Center (2012)
  • Chemical/Environmental/Laboratory Technical Certificate, Texas State Technical College, Waco (2007)
  • Administrators Credential, Greater Houston Red Cross, Houston (1998)
  • Laubach Literacy Tutor Certification (1990s)
  • Accessible Documents: Word, PowerPoint, & Acrobat (2020)


  • TCALL Administrative Associate IV since 2018
  • Administrative Associate II, Texas A&M Forest Service, 2 years
  • Senior Office Associate, Texas A&M University Registrar’s Office, 8 months
  • Campus AESOP Coordinator, Bryan High School, Bryan, 1 year and 8 months
  • Receptionist/Counselor’s Secretary, Oakwood Intermediate School, College Station, 1 year and 8 months

Current Duties/Roles with TCALL

  • Serves as first point of contact for local phones and Literacy Hotline calls in both English and Spanish, including literacy program referral and high school equivalency testing questions
  • Provides telephone customer service and technical assistance for the Texas AEL PD Portal Learning Management System
  • Listserv subscription management and customer service to subscribers
  • Processes BEST statewide discount orders for TWC-funded AEL Providers
  • Assists other staff with responsibility for budget monitoring, office manager, property manager, and travel planning and expense tracking functions
  • May assist in other functions such as event coordination and logistical arrangements; training other office support personnel or student workers; compiling materials, preparing agendas, and distributes minutes for staff meetings; or performing special analyses and project summaries
  • Works directly with ADA Coordination to organize and prioritize documents for dissemination.
  • Work directly with LMS Administrator on accessible documents and other support, as needed.